Automated emails not sending attachment link

System · 05/29/24

This discussion was created from comments split from: Automated emails not sending attachments.

willim101 · 05/28/24

Can someone help? This workflow automation once worked for me, now in the past week it completely stopped working on all of my smartsheets. Do we know why? Is this feature broken???

I receive all requested details, however, the attachment link is no longer added.

Andrée Starå · 05/29/24

https://community.smartsheet.com/discussion/comment/438035#Comment_438035

Hi,

I hope you're well and safe!

Can you share some screenshots? (Please delete/replace any confidential/sensitive information before sharing) That would make it easier to help.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅ Did my comment(s) help/answer your question or solve your problem? Please support the Community and me by marking it - Insightful 💡- Vote Up ⬆️ - Aweseome ❤️ - or/and as the accepted answer. It will make it easier for others to find a solution or help to answer! I appreciate it, thanks!

willim101 · 05/29/24

confirmation of smartsheet submission, showing attachment.JPG

new requet notification automatically sent via workflow.JPG

Hi there,

As you can see the attachments were sent in the initial request (see screenshot of confirmation email), but the attachment links are not listed on the actual notification to me. This worked at first, not sure what happened.

Please help!

VictoriaL · 05/29/24

Is it possible your IT department made a security change with attachments in certain types of emails? If you are not the System Admin on your smartsheet account you may want to start with that person and/or IT to see if there have been any recent changes to your company's email security policies that are now effecting your workflows. Hope this helps.

willim101 · 05/30/24

Thanks or your response, it actually makes sense. I am the smartsheet admin, but I'll check with IT. Thanks much and have a great day.

Genevieve P. · 05/31/24

Hi @willim101

For clarification, attachments will only appear in alerts if the attachment is added at the same time as the trigger of the alert. If there is any time between when the row is submitted to the sheet and when the alert is sent out, they will not be seen in the email. Here's more information: https://help.smartsheet.com/articles/2479256-customize-the-content-of-your-alerts-and-requests#toc-select-what-s-included-in-an-alert-or-request-

Automated emails not sending attachment link

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