Checkboxes disappearing in column

NBW501 · 06/28/24

Hi - We've been using a few checkbox columns for months now without any issues. Today, instead of appearing as the usual checkboxes, are the blue checks have disappeared… Does anyone know what mind be going on? I'm seeing this across several sheets. Appreciate any help!

MarceHolzhauzen · 06/29/24

Hi everyone
This seems to have been an issue that they are monitoring. See updates here

https://status.smartsheet.com/incidents/ryzq0fls9s25

Hope this helps :-)

MeghanL · 06/28/24

I am having the same issue. Doesn't help resolve it but misery loves company 🤷‍♀️

NBW501 · 06/28/24

Glad to hear it's not just me! Hopefully someone else will be able to give us some guidance :)

MarceHolzhauzen · 06/29/24

Hi everyone
This seems to have been an issue that they are monitoring. See updates here

https://status.smartsheet.com/incidents/ryzq0fls9s25

Hope this helps :-)

NBW501 · 07/01/24

@MarceHolzhauzen This post says it's been resolved but I'm still having issues and my checkboxes still aren't appearing. Do you know how I follow up on this?

Genevieve P. · 07/01/24

Hi all,

This was reported to Support on Friday and a fix was implemented to display checkboxes again, however you may need to clear your browsers cache in order for the visuals to come back in your specific view. Here's more information:
https://status.smartsheet.com/incidents/ryzq0fls9s25

Try using an incognito mode to look at the same sheet to see if this makes a difference. If it does, then clearing your browser cache should resolve the issue.

Cheers,
Genevieve

MarceHolzhauzen · 07/01/24

Hi @NBW501 - just tagging you so you can see Genevieve's response.

Happy to lend a hand if you need more help :-)

mg26 · 07/01/24

Hi @Genevieve P. I did this and it is still not working correctly. Can you advise?

NBW501 · 07/01/24

Yes, me too! I cleared my Browsing History, Cookies and other site date and cached images and files for All Time and im not seeing any changes :-/

kmcclaran97 · 07/01/24

https://community.smartsheet.com/discussion/comment/442953#Comment_442953

This "fix" is not working for multiple people it seems. Is there an update to opening this ticket back up with the knowledge that the fix didn't work?

LWright · 07/01/24

Adding my name to the list where this is still not working. I have also cleared the cache for "all time" but still cannot see the checkmark unless I hover over the cell. This is across multiple sheets.

NBW501 · 07/01/24

I just submitted another ticket and escalated to our support team, so hopefully we'll hear something soon!

TheRobHWN · 07/02/24

Some of our users are experiencing this issue while others are not. I changed the checkbox to a star and it works for everyone. Would still look forward to an actual fix for the checkboxes. I've had the affected users clear cookies and cache (all time) use multiple browsers and still no luck.

JeannineE · 07/02/24

My checkboxes show a broken image symbol.

When I hover over it with my mouse, it turns into a checkmark. When I move my cursor away, it turns back into the broken image symbol.

Clearing cookies doesn't help.

NBW501 · 07/02/24

My issues were resolved this morning and my checkboxes are working as expected. Just wanted to share!

Checkboxes disappearing in column

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