Why are my Task Rows expanded every morning?

robertivan · 01/14/25

I've been using smartsheet for a few years now and never had this issue before, but starting this year, every morning when I go into one of my project sheets at the start of my work day they are ALL expanded. I have parent and child tasks that are 100% completed a year ago that are now suddenly expanded every morning.

So then I spend time going through the tasks and collapsing the completed parent items, and by the end of the workday, it's looking good.

The next morning, they are all expanded again. Very frustrating. Any help is appreciated.

Paul Newcome · 01/14/25

Have you checked the activity log to see if anyone else has been in the sheet?

Paul Newcome · 01/14/25

Glad you were able to narrow things down. Feel free to revisit if needed.

Paul Newcome · 01/14/25

Have you checked the activity log to see if anyone else has been in the sheet?

robertivan · 01/14/25

https://community.smartsheet.com/discussion/comment/468190#Comment_468190

Actually, I just looked, and one user has been going in at the end of every day and next to their name it says "Row Hierarchy Changes" would that be it?

EDIT: yes. I just tried it, and that is indeed what is happening. This person is also newer to the project so this makes sense. I'll reach out to them and see why they keep doing this. It might just be a user error or something.

Paul Newcome · 01/14/25

Glad you were able to narrow things down. Feel free to revisit if needed.

Why are my Task Rows expanded every morning?

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