Cross-sheet references

Kirstine · 06/17/19

I'm getting the error code #CALCULATING, which I think is because I must've gone over the 25,000 limit for cross-sheet references. The sheet originally had upward if 4500 rows and I've removed more than half of them now but I'm still getting the same error.

Can anyone help with this please?

Andrée Starå · 06/17/19

Hi Kirstine,

Maybe you've reached the limit but I think it's something else that's causing the #CALCULATING message. Sounds like something is stuck.

More info: https://help.smartsheet.com/articles/2476176-formula-error-messages#calculating

Have you deleted the cross-sheet references or just the rows?

https://help.smartsheet.com/articles/2476606-formulas-reference-data-from-other-sheets

Delete a Cross-Sheet Reference

To completely delete a reference:

Navigate to the source sheet.
Select one of the cells in the reference (they'll contain a gray arrow icon to the right of their value).

An inline tooltip appears with the name of the destination sheet.
Hover over the inline tooltip and select Delete.

IMPORTANT: Deleting a reference removes it from all formulas in the destination sheet. When deleting a reference, make sure that you're not using it in other critical formulas on the destination sheet.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Andrée Starå · 06/17/19

To add to the above:

I saw this for the #CALCULATING error message.

If you are utilizing cross-sheet references you may wish to also confirm the sheet isn’t approaching the 25000 cell reference limit.

#CALCULATING

Causes

The formula engine is still calculating on the backend.

This can often mean you are experiencing a slowness error due to network conditions or heavy browser usage.
It could also indicate that you are using a larger formula and/or the formula is referencing a cell that is referencing another cell via a formula or cell linking.

Resolution

Often this error corrects itself once the calculation is complete.

If the error doesn’t correct itself, slowness on a sheet can be influenced by several different factors. Some of the main factors:

Browser speed—browser speed can be one of the main contributors of slowness when loading, navigating, and saving a sheet. In our tests, we have found Smartsheet to perform best using Google Chrome. If it is an option or when troubleshooting, try using this browser to see if it improves your response times.
Advanced functionality—widespread use of formulas, cell-linking, and conditional formatting can contribute to slower load times. If your sheet starts to slow down, try disabling conditional formatting rules to see if this is contributing to the issue. Also, consider getting rid of formula columns or cell-links which might no longer be needed.
Sheet size—as sheets get larger, performance may decrease. When appropriate, move rows (more on Moving Rows) to an archival sheet.

If you are utilizing cross-sheet references you may wish to also confirm the sheet isn’t approaching the 25000 cell reference limit.

Kirstine · 06/17/19

Thanks so much Andrée, I was starting to think I was going mad!! I'll get in touch with the Smartsheet Support Team as I didn't even realise that was something I could do!

Andrée Starå · 06/17/19

Happy to help!

Best,

Andrée

Cross-sheet references

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