Help Desk Dashboard

hcosta52671 · 02/12/19

Has anyone created a Dashboard that links to a Help Desk SmartSheet?

I'd like to be able to have a Dashboard that shows users the status of all tickets submitted, so that multiple tickets aren't submitted for the same issue.

Mike Wilday · 02/12/19

You could create a report with all the current open tickets, and then display it on the dashboard. With a link to the Form to submit a ticket.

Andrée Starå · 02/12/19

Hi,

If you have access to the Solution Center, there is an IT Requests and Ticketing Template set.

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

hcosta52671 · 02/13/19

Thank you!

That template set was exactly what I was looking for.

Andrée Starå · 02/13/19

Great!

Happy to help!

Best,

Andrée

Help Desk Dashboard

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