Notifications not including attachments

Kelsey · 01/29/18

We've set up a new webform that requires an attachment to be included. The attachment gets uploaded and shows on the Smartsheet but the email notification that is received doesn't have that attachment. I've doublechecked the notification settings and it does show that the attachment should be included in the notification. Is there something else that I'm missing?

Jessica Bradbury · 01/30/18

A SmartSheet E-Mail Notification doesn't include an attachment to the E-Mail itself. Within the body of the E-Mail, a link to the attachment is included. Please see an example of an E-Mail Notification that I received from an Employee who submitted this photo via web form. When clicking on the Attachment's link, your preferred or default web browser will open a new window or tab with the attachment.

E-Mail Notificaiton - Attachment.JPG

peggy lang · 07/27/18

My notification is not including the link for the attachment. Not sure what I'm doing incorrectly. 'Include' attachments is checked under Delivery Setting.

DerekS · 09/19/18

I have this same issue, were you able to resolve it?

Andrée Starå · 09/20/18

Hi Derek,

How is your notification triggered? If the attachment doesn't trigger it, then it will not be included in the notification. Also, it's only the attachment(s) that triggered the notification that will be included.

I hope this helps you!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Notifications not including attachments

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