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Unable to open update form from mobile email link

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James Woodham
James Woodham ✭
edited 12/09/19 in Archived 2015 Posts

When testing update row requests sent to mobile email, the smartsheet app opens when clicking on the link instead of showing the update form. 

 

Yet on desktop email the link works properly 

 

Does anybody else experience this ?

 

Thanks

 

James 

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  • Travis
    Travis Employee
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    Hi James, this is due to a new iOS feature - universal links. When you click the update request you are brought into the app. At the top of the app there will be two buttons, Back to Mail and smartsheet.com. Clicking smartsheet.com will open the update request in your browser and will open all future update requests in your browser. Here's a screenshot:

     

    IMG_0153.PNG

    IMG_0155.PNG

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