Welcome to the Smartsheet Forum Archives

The posts in this forum are no longer monitored for accuracy and their content may no longer be current. If there's a discussion here that interests you and you'd like to find (or create) a more current version, please Visit the Current Forums.

Unable to open update form from mobile email link

James Woodham
edited 12/09/19 in Archived 2015 Posts

When testing update row requests sent to mobile email, the smartsheet app opens when clicking on the link instead of showing the update form. 


Yet on desktop email the link works properly 


Does anybody else experience this ?






  • Travis
    Travis Employee

    Hi James, this is due to a new iOS feature - universal links. When you click the update request you are brought into the app. At the top of the app there will be two buttons, Back to Mail and smartsheet.com. Clicking smartsheet.com will open the update request in your browser and will open all future update requests in your browser. Here's a screenshot:




This discussion has been closed.