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Please reinstate the email notification when a user accepts an invite.
Previously, all SysAdmins would receive an email notification when a user accepted an invite to the plan. Currently, the notification goes to the "Main Contact" noted in Account Administration. In our case, the Main Contact does not create user accounts, so it doesn't make sense to send to only them. Can you reinstate the…
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Add "Assets Owned" data back to User report
There used to be a column called "Sheets (Owned)" on the user report. This data was extremely helpful for managing users and memberships. Unfortunately, it has since been removed an replaced with "Sheets (Created)". This datapoint is not as valuable because users can transfer their created content to other users. Please…
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Recent change to how we add new users
The new way to add users via True Up page does not contain options for Premium Applications. Please add this functionality before Nov 6th. Having to navigate back to the User Role page to deselect apps defeats the purpose of the 'one unified view'.
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Workspace Management: restrict creation
In an effort to manage our teams and to keep their projects grouped together, we have individual workspaces for each department. We want these users to have a license so they can create and manage their projects accordingly; however, we do not want them to have the ability to create ad hoc workspaces that our PMO or…
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Option to Toggle off Admins Receiving Access Request Notifications
With the new update rolled out last month, all sheet/workspace Admins now receive access request notifications instead of just the Owner. This is causing major headaches for the large corporation I work for. We have thousands of users and many do need Admin permissions to perform their tasks in workspaces. However, they do…
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New reactivation policy for deactivated users
Hello! I am trying to figure out how/why this new policy was started and how it makes sense. When we have users that are eligible for rehire, we deactivate them and then reactivate them when they are rehired because we use the same AD stuff (even if it's been a couple years). No issue, we're good to go. Now, the policy has…
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User Subscription Model - NEED a static VIEWER ONLY option (interns, temps etc.)
User Subscription Model - NEED a static VIEWER ONLY option (interns, temps etc.) In the new User Subscription Model, what options exist if we need a user to ALWAYS ONLY be a VIEWER ONLY? Meaning no action can make them become an Editor/Provisional Member. This new User Subscription Model leaves the department that pays the…
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New seat management downgrade updates
August, 26, 2025 Retain group access: Downgraded Members will remain in their assigned groups to ensure continuity. Maintain consistent permissions: Downgraded Members will retain access to their assets with permissions aligned with their Seat Type. If they become Members in the future, their original asset permissions…
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Taking the gloves off - Smartsheet customer service sucks especially with USM
I'm EXTREMELY annoyed by Smartsheet customer support as it comes across as incompetent and does not actually address my issue. So, I'm posting it here to get attention. I currently have 3 licenses on a business plan on the non-USM model. I received the 45 day notice, but that Smartsheet wants to charge for 4 licenses. I…
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Stopping current users from automatically adding new users to Smartsheet
Hi all, Currently on a business plan. How do I stop current users from sharing sheets with other users who have not been officially onboarded into the system by admin? This is driving up our license count and I am trying to stop this from happening. Is this even possible or is it one of Smartsheet's "quirks" (this is…