Hi all, I have a Smartsheet that has been working perfectly but I started receiving that some people stopped receiving email notifications. I think I found the reason but I am not sure how to fix it. The reason is: The Requestor's Email column has been set up as follows since the beginning: This setup hasn't been changed…
If you need to update your primary email address, reach out to a System Admin on your Smartsheet plan. Only System Admins have the ability to modify a user’s primary email address. Question - how do I know who is my System Admin?
Hi there — We acquired several companies a few years ago and kept the companies' email domains as part of our system. We've verified these domains on our Smartsheet account. However, we now want all the members on our account to use our main email domain. I updated the affected users, who confirmed their main email…
Hi, I have several automations set up to email coworkers.However, usually I need everyone to be literally on the sameemail. I understand that ultimately smartsheets wants/thinkspeople are going into smartsheets to "work" but sometimesthat's not the case, sometimes you have people outside yourorganization or whathave you…
I am trying to create hyperlinks to email addresses in a sheet. I’ve tried two methods. First, was putting the email address in one column and then using a formula to add “mailto:” in front of it. This is adding the text but they are not clickable. I also tried using =HYPERLINK("mailto:" + [Email Column]@row, [Email…
It would be beneficial if forms had the ability to capture the email address without forcing a user to sign into Smartsheet. This would be very beneficial in handling Executive requests where it's not realistic to ask them to sign up for a free account when submitting a request. Understand there are workarounds like adding…
I was trying to send an update request to an audience of non-users and it kept failing to send to one email address. -My privacy settings were set to not restricted to smartsheet users. -When my work flow failed, I tried manually sending an update request and I kept getting this error. After reaching out to the help team,…
Why would an email invite show 'pending' for days? Invitee not receiving the invite. Confirmed email is correct with user.
Hello, this is my first question so I apologize if it's not formatted correctly. For months I have been able to copy email addresses directly from my "To" fields within outlook to Smartsheet when trying to share a sheet. However, in the last ~month I've been unable to do it. Smartsheet now breaks the first and last names…
How do I set up a "red flag" if the email that is entered second does not match the first entry?
