Emails stopped being recognized and now it is not sending email notifications

jorge.pacheco

Hi all,

I have a Smartsheet that has been working perfectly but I started receiving that some people stopped receiving email notifications.

I think I found the reason but I am not sure how to fix it.

The reason is:

The Requestor's Email column has been set up as follows since the beginning:

This setup hasn't been changed and it was working perfectly.

Everyone was receiving an email confirming the request was submitted successfully including the Reference for their request.

And after an approval process, the requestor should receive another email containing a document.

But these two email notifications stopped working in the last couple of weeks and I am uneble to find the reason.

I included myself as an additional email on the requestor's email and I received the emails they should be receiving but they are not.

How can I fix this so they can start receiving the notifications as they used to do?

Georgie

Hi @jorge.pacheco,

Our team is currently investigating reports of users not being notified from workflows and “not all recipients will receive notifications” emails being received. We are not able to provide a time-frame on how long the resolution could take but we are doing our best in order to have this fixed as soon as possible.

Thanks,

Georgie