-
what is the cause of "Unexpected character encountered while parsing value: <. Path '', line 0, pos"
what is the cause of "Unexpected character encountered while parsing value: <. Path '', line 0, position 0." error when using the C# SDK. the full log message is: - 2025-09-18 09:58:54 *** Exception in 'ProcessShares(Entity, EntityName, EntityId, Counter, ssWorkspace)' 2025-09-18 09:58:54 1 'ShareResources.ListShares()'…
-
At Risk doesn't remain selected in Board view
Edit: Can no longer reproduce. This appears to be fixed. Hi there, I'm new and am trying to get ramped up on Smartsheet. Still don't know what I don't know about the tool and am trying to get ramped up. I've encountered an issue and I can't tell if this behaviour is as designed or unexpected. I am working in one of the…
-
User permissions under new charging structure
Whilst still unhappy with the excessive charges compared to the previous structure, i have a greater issue with the user permissions. Our usage of the tool is quite high, but via centrally created forms, reports etc. All resources are built by my central team, workflows, automations and central processes etc. I do not want…
-
Customize Email body fonts to bold Using Unicode
Sharing my idea and on what i did since Smartsheet automation has no customizations or formatting i tried and search other work around . Fonts are bold and also inserted symbols using Unicode you may refer on the screenshot below hope it will help on the users that want to have a customization on their automation email .…
-
Sorting and Updating a Contact List Column (Organizing Timeline View)
Is it possible to sort and/or bulk import the list values in a Contact List column in any meaningful way? As it stands, if you want to have a set of list values - both to restrict to those values only and for using Timeline/Board/Card view with those Contacts - every single value has to be added and removed manually. This…
-
Dynamic View in WorkApps
I know how to set up and create a Dynamic view and put this in WorkApps but what I don't know is how to share it with 600 people. In General Setting "Restrict view by current user is "Submitted by", 600 people can view their "Own" submissions. In Sharing Tab , "Shared Domain" if I add our work domain, " "abc.com", why do…
-
Escape Key - Functionality Change?
I feel like I am going crazy… I just started a new job at a new company. Both companies use Smartsheet. I was an extremely experienced user at my old company, creating large, complex formulas that could automate a ton of work. (Smartsheet Core Product certified 2024) At my old job, I would hit the escape key on my keyboard…
-
Automation change cell value no longer being translated to a $$ value?
Hi, I've noticed this issue in two of my smartsheet processes. I have an automation set up as follows: "When rows are added are changed and [Column A] changes to [Any Value], change cell value in [Column B] to "60" " I then set column B to be $ currency format. Up until recently, "60" changed to "$60.00" without issue but…
-
I am an Admin, but I cannot edit the workspace
I am already an Admin of a workspace, but when I enter the sheet to edit, it prompts me that I am a viewer. Has anyone encountered this situation? In the share tab, it shows that I am both an Admin and a viewer. How could a product from such a large company have such a BUG?😫
-
Trouble adding licenses
Hi, I need help… I am trying to purchase new licenses and am unable to do so. Please, if anyone can help me, I would greatly appreciate it. I follow all the steps recommended by support, but an error page appears, making the entire process unfeasible. The support team informed me that they would forward it to the technical…