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Epic to story issues from Jira
Hey all, I recetnly created a workflow with smartsheet and jira. All the issues seem to be imported with the stories under its respective epic indented. Later, when i linked some issues to its epic in jira and then refresh smartsheet i dont see those stories to get automatically indented under its epic. Do i have to do it…
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Smartsheet/JIRA Connector: Errors during Sync (Proxy Errors)
Hi there: So we have a number of smartsheets linked to JIRA via the connector and over the past couple of days I've been receiving error emails that say "Invalid response from JIRA. statusCode: 502, reasonPhrase: Proxy Error statusCode: 502, reasonPhrase: Proxy Error" Assuming we need to contact JIRA/Atlassian about this…
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Constructing URLs to particular rows in sheets
Hello, I am collaborating in a project and most of the work being conducted is external to SmartSheets, which is being used as a planning tool. I would like the ability to construct an URL / Hyperlink that references particular tasks / rows. The idea is that as the project SmartSheet gets extremely big and with multiple…
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Help Desk Ticketing with alerts that can be generated at 4 and 8 hours
We have just onboarded a customer that we want to track their IT service tickets using Smartsheet. There are two key Service Level Agreements that we need to managed to. The customer would like automated alerts generated at 4 and 8 hours. Is there a way to set up alerts based on hours vs. days? Thank you!
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Very Large Save Causes Formula Corruption
I've been trying to understand a problem I'm having with two of my largest Smartsheets. If I move a row up or down or insert or delete a row, especially near the top of the sheet, the Save process will apparently corrupt formulas here and there in my sheet with no warning or error message given. I've gone back and forth…
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Smartsheet/JIRA Connector: Putting tickets into their sprints instead of in the backlog
We have set up a connection between Smartsheet and JIRA and whenever a row on our Smartsheet becomes a ticket in JIRA, it automatically populates in the backlog instead of within the sprint we've defined within Smartsheet. Is there a way to get around this? I saw a thread that I think was related to this which mentioned…
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Sharepoint integration via Microsoft Flow
Hello :) I used Microsoft Flow to create a workflow which adds a row into a sheet in smartsheet whenever a new item is created on a sharepoint however I cannot get around the situation with updating the sharepoint item. I want to have a "live" or "active" connection to smartsheet - meaning if the person who created the…
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Docusign Integration Requirements
Hello all! I am building an app using Smart Sheets and will need to integrate it with Docusign. I am not able to find which version of Docusign to purchase. I've downloaded a free trial to test but when I attempt to login it, I don't get connected. Can anyone address my question or point me in the right direction? Thanks,…
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Docusign & Smartsheets
I have a workflow that I have deleted 20 times and it won't go away. I created another it shows up al the only one but when I go to send it it is the one I have deleted. Maybe I have to get rid of my Docusign a/c and start over. I want this to work but maybe the labs aren't that good. Maybe Docusign is a bad product. Maybe…
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DocuSign Workflows
I have created a Docusign workflow that links to a Shared Template and links the Smartsheet columns to the infiormation on the document. I tested and everything worked as expect, but then I hit a problem. I now want to use the same workfliow for a number of people throughut the organisation, I create DocuSign account get…
