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Help Desk Ticketing with alerts that can be generated at 4 and 8 hours
We have just onboarded a customer that we want to track their IT service tickets using Smartsheet. There are two key Service Level Agreements that we need to managed to. The customer would like automated alerts generated at 4 and 8 hours. Is there a way to set up alerts based on hours vs. days? Thank you!
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Very Large Save Causes Formula Corruption
I've been trying to understand a problem I'm having with two of my largest Smartsheets. If I move a row up or down or insert or delete a row, especially near the top of the sheet, the Save process will apparently corrupt formulas here and there in my sheet with no warning or error message given. I've gone back and forth…
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Smartsheet/JIRA Connector: Putting tickets into their sprints instead of in the backlog
We have set up a connection between Smartsheet and JIRA and whenever a row on our Smartsheet becomes a ticket in JIRA, it automatically populates in the backlog instead of within the sprint we've defined within Smartsheet. Is there a way to get around this? I saw a thread that I think was related to this which mentioned…
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Sharepoint integration via Microsoft Flow
Hello :) I used Microsoft Flow to create a workflow which adds a row into a sheet in smartsheet whenever a new item is created on a sharepoint however I cannot get around the situation with updating the sharepoint item. I want to have a "live" or "active" connection to smartsheet - meaning if the person who created the…
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Docusign Integration Requirements
Hello all! I am building an app using Smart Sheets and will need to integrate it with Docusign. I am not able to find which version of Docusign to purchase. I've downloaded a free trial to test but when I attempt to login it, I don't get connected. Can anyone address my question or point me in the right direction? Thanks,…
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Docusign & Smartsheets
I have a workflow that I have deleted 20 times and it won't go away. I created another it shows up al the only one but when I go to send it it is the one I have deleted. Maybe I have to get rid of my Docusign a/c and start over. I want this to work but maybe the labs aren't that good. Maybe Docusign is a bad product. Maybe…
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DocuSign Workflows
I have created a Docusign workflow that links to a Shared Template and links the Smartsheet columns to the infiormation on the document. I tested and everything worked as expect, but then I hit a problem. I now want to use the same workfliow for a number of people throughut the organisation, I create DocuSign account get…
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Links do not work when exported from Smartsheet to Excel
hi, as a part of knowledge migration project in our company, we're storing links to the documents in a tracker on Smartsheet. When opened from smartsheet the links work properly. Unfortunately, when I export the tracker to excel - I am not able to open any of them. Could you advice what could go wrong? Thank you!
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Downloading, not sync'ing Google Calendar into SS
I have a few people extensively using their Google calendar to keep track of activities: They just create a new calendar entry on their phone for new or unexpected events ("The 1 hour meeting actually lasted 3 hours", "car broke down and I spent 2 hours at garage", "I ended up having lunch with client X"). To eliminate the…
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Issues connecting to Smartsheets
Hello, Other areas of the business are exploring the use of smartsheet and they would like to connect our existing analytics tool (spotfire) to use smartsheet as a data source. I've followed: http://smartsheet-platform.github.io/odbc-docs/ and successfully installed the ODBC smartsheet driver, created a DSN, successfully…
