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Help Desk Ticketing with alerts that can be generated at 4 and 8 hours
We have just onboarded a customer that we want to track their IT service tickets using Smartsheet. There are two key Service Level Agreements that we need to managed to. The customer would like automated alerts generated at 4 and 8 hours. Is there a way to set up alerts based on hours vs. days? Thank you!
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Cell linking report sheet linking
I have created a set of reports (that selects this project) and an overview/summary sheet that has links into the underlying Project Sheet. We use these set as a template to save an copy to a new workspace or folder for each project. I am hoping there is a way to make the project/sheet links stay within the…
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Inserting a Formula into an existing Equation
I have a simple math equation in one of my cells, and in place of one of the numbers I would like to reference a count of cells with dates in them in a certain column. My equation is: =100 - (((60 / 477) * 100)) (this returns a number in a percentage format) and I would like to replace the number "60" with…
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Notification - Tech Issues: Anyone else not receiving em notifications today? 05/22/18
Been using SS since 2016 and have never had a delay send or non-received notifications. My entire company today is not receiving the regular email notices. Is anyone else experiencing this issue today (or if in past, how was it resolved)? Note: I have contacted our Account Rep and ensured that the domain isn't blocked at…
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IF formula for Status of Child
Hi - I'm looking for a formula that will display "All tasks complete" in the Parent Status cell, if the Status of all Child tasks is set to "Complete" (and will display "Incomplete Tasks" if any Child tasks have any other status).
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Password Change Policy
Is there a way to set a password change policy? For example, I want people to change their passwords every 90 days. Can I set that to happen automatically?
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Utilizing IF to open different sheet upon condition
Hello everyone, I have been googling this for a while, and decided it would just be easier to sign up for the forums and post my question. What I am trying to do should be a simple IF function statement whereas if a dropdown list entry is hit in a cell, then the user is pointed to another sheet. e.g. Dropdown box 1 on…
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COUNTIFS returning #INCORRECT ARGUMENT SET
Hi all - I cannot figure out what's going wrong here. I'm trying to count rows in another sheet ("Sheet A") where both the following are true: * Done = 0 * IsChild = 0 My formula is: * =COUNTIFS({Sheet A Range 2}, 0, {Sheet A Range 4}, 0) Now this works perfectly! So in a cell right below that one, I then try to count rows…
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Adding Time Values
New to smart sheet but couldn't find an answer to this question! Is there a way to add several time values to a total (ex. :15 + :15 = :30)? My goal is to sum all overtime minutes worked during the week into a running yearly total. On my spreadsheet I have a Total YTD Hours Column, A column for each day of the week that…
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IF Statement for a whole row
Hello! I'm trying to use this if statement: =IF(OR([1]67:[30]67 = "R13"), "500", "") But it's not working when I want it to check the whole row ([1]67 through [30]67) for R13. Is there another way for me to do this statement? Thank you!!!
