Notification - Tech Issues: Anyone else not receiving em notifications today? 05/22/18

Been using SS since 2016 and have never had a delay send or non-received notifications. My entire company today is not receiving the regular email notices.

Is anyone else experiencing this issue today (or if in past, how was it resolved)?

Note: I have contacted our Account Rep and ensured that the domain isn't blocked at the server level.

Thanks!

Jennifer

Find more posts tagged with

Manufacturing

IT & Operations

Email Notifications

Comments

Gwyneth C

Hi Jennifer,

Oh no! I'm hoping that this issue is now resolved or that your account rep opened a support ticket on your behalf. If you're not sure, please do open a support ticket

https://www.smartsheet.com/gethelp

and one of our support specialists will be happy to help you troubleshoot and resolve the issue.

Because your post here is asking for resources (and because not everyone who sees this will have their own account rep), here are a couple of additional resources around troubleshooting email issues:

The Troubleshooting article in the Help Center:

https://help.smartsheet.com/articles/1193198-troubleshooting-guide#email

And the Status Page . Status is a good resource to help verify whether there's a broader issue going on. (No broad issues are appearing there...so I'm guessing this may have been an isolated incident.)

Again, I hope this is all old news and that your company is getting email as usual now, but I wanted to make sure you weren't left hanging.

Regards,

Gwyneth

Sign in to join the conversation!

Quick Links

Trending discussions

Mr
hi would like to create a simple patient tracking system for our small clinic where i can record the time & duration a patient appeared in our establishment. Using a central sheet where it records all the data to be accessible by the admin. There will also be Four (4) forms to be accessible by the three department. Concept…
Forms
On the App - "In Smartsheet forms, is there a way to capture or upload an image directly into a specific column cell (per row) without using the Attachments field? I need each section of the form to have its own dedicated image, not just general attachments for the row."
Smartsheet Mobilizer Kit2/Best Practices
Hi - I am launching Smartsheet sessions at my organization for the next 3 months. The SS Mobilizer Kit2 Workspace I saved a few years back, the files are not loading. Is there a new resource kit? Also, I am writing up some best practices for our users: Examples: Names, separate first and last name into two columns. Email…