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Removing a Licese
Hi - I am trying to determine when to Deactivate a user vs Removing their license. If I were to Remove a license from a user and not transfer any of the items they previously owned to anyone, What happens to those items? Do they delete after a certain amount of days? If I were to Deactivate the license from the user: What…
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New Comprehensive Solution - Mastering USM Released
Hello, We have just released a solution "Mastering USM" which was 6 months in development, it is available globally at no cost. Mastering USM is designed to provide a resource unmatched in depth and accuracy for managing the use of Smartsheet in all commercial (US, EU, AU) plans using the User Subscription Model (USM). The…
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Restore Workload View Access for Licensed Users After Enabling Resource Management
Request: Allow Smartsheet licensed users to retain basic workload view access after RM is enabled - without requiring an RM license. Restoring access improves user experience and avoids additional costs for previously available features. It also encourages wider adoption of RM. Our customer submitted the Support Case…
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Queries about new payment methods
A few months ago, Smartsheet wrote to us to inform us that the payment method had changed. Now, all internal users without a license will not be able to use Smartsheet and that we would have to pay for those licenses. Could you help us with the following questions? Does this mean that if I want to keep the unlicensed users…
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Smartsheets new User Subscription Model True Up Page is horrible
If you are going through the true up you are going to want to read this experience. Lets face it, no one is really happy about the new Smartsheet licensing model. It's costing all of us more money and that sucks. It took some time but I eventually got past it, we went through and figured out who would need a license when…
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How can I escalate an issue?
Last week my company upgraded their account to 'Business' as Teams has discontinued, and we wanted to add a seat for a new starter. We have paid for this with invoice sent to us, yet there has been no change to our Smartsheet account and it is still asking us to upgrade. We have also paid TWICE due to this. Many tickets…
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How exactly will the new user-subscription / True-Up model affect my business?
Hi In my business I regularly give Commenter or Editor access to my customers, so they can see their business reports, etc. My customers have their own email IDs and I do not add them as members of my Smartsheet (Business) plan. Further, I may have to give access to dozens of my customers in this manner. Now I request my…
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Allow provisioning of memberships through Okta groups
The license model allowed us to provision licenses through Okta groups which is a much more sustainable approach. The User Subscription Model removes this functionality and forces hours of manual work, continual upkeep, and adds significant challenges to monitoring licenses. Bring in the functionality from the license…
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Merged: Lock down Viewer Permissions under the new license model
This discussion has been merged.
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Single User Report for managing licenses
I'd like a report the contains all the following information so I can manage enterprise licenses: Name Email Active/Deactivated Role License consumed? Last Login Date Group(s) We manage our license disbursement across the enterprise by using groups. But I can't pull a report showing group membership at this point.