-
How exactly will the new user-subscription / True-Up model affect my business?
Hi In my business I regularly give Commenter or Editor access to my customers, so they can see their business reports, etc. My customers have their own email IDs and I do not add them as members of my Smartsheet (Business) plan. Further, I may have to give access to dozens of my customers in this manner. Now I request my…
-
Allow provisioning of memberships through Okta groups
The license model allowed us to provision licenses through Okta groups which is a much more sustainable approach. The User Subscription Model removes this functionality and forces hours of manual work, continual upkeep, and adds significant challenges to monitoring licenses. Bring in the functionality from the license…
-
Merged: Lock down Viewer Permissions under the new license model
This discussion has been merged.
-
Single User Report for managing licenses
I'd like a report the contains all the following information so I can manage enterprise licenses: Name Email Active/Deactivated Role License consumed? Last Login Date Group(s) We manage our license disbursement across the enterprise by using groups. But I can't pull a report showing group membership at this point.
-
Merged: Dynamic Contact lists - User groups to populate dropdown and/or forms to reference user lib…
This discussion has been merged.
-
"Request Update" action trigger provisional license?
Hi all, I have an approval process built in Smartsheet where the last step is a 'Request Update' action to prompt a user to upload an attachment. If that attachment is added using the notification window sent when the action is triggered, is that user going to be assigned a provisional license because they attached a file?…
-
Smartsheets new User Subscription Model True Up Page is horrible
If you are going through the true up you are going to want to read this experience. Lets face it, no one is really happy about the new Smartsheet licensing model. It's costing all of us more money and that sucks. It took some time but I eventually got past it, we went through and figured out who would need a license when…
-
Collections not available to enterprise user on multi year contract
Hello, Our organization is on a Enterprise multi-year contract that is not on the "new user licensing model". I am an EAP user and have lost access to Collections and File Library and I understand we will not receive any of the new updates unless we switch to the new user licensing plan. What is Smartsheet doing to provide…
-
Impossible to fill a form - paid plans problem
Good morning, I recently changed the owner of our paid plans but, since then if someone try to fill the form, receive an error message: "Sorry, you cannot access this form because it was published as part of a free or trial account" We obviously have a currently valid paid plans "Business". What's happened? Thank in…