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Removing licensing from users. If I don't have anyone to transfer licenses to, what happens?
We are limiting the number of licenses that we can make available for requestors because we have more requests then we have available. What I've been doing is seeing which licensed user hasn't logged into smartsheet in a long time, say six months and remove their license. My question is, if I were to remove their license…
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API License - Not tied to user
Hello, We are using API within a larger report and for auditing reasons we don't necessarily want the user's name that built the API to populate every time the job runs. Is there a way to create a license or account with just the API - not connected to an individual/employee? We understand that this may require an…
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System admin in two different instances?
Is it possible for me to become a system administrator in two different instances? We ourselves use Smartsheet US and one of our customers uses Smartsheet EU. I would like to be an admin in both instances. When I try to assign the rights for the EU instance, I get a message that the accounts are combined? What impact would…
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Accessibility
Hi All, Would love to know from all you experts if there are workarounds to this problem I have. We currently have a checklist I have created - for project/work handover. The checklist is to be shared with our client from different org as well. That was easy. However, our client now requests that they should be able to…
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DataMesh
How do i get access to DataMesh? I have a license.
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Smartsheet University & License Removal
If someone has a license and you remove their license, is their progress in Smartsheet University lost? If you give them back the license a month later, could they log in and continue the Core App path or would they have to start over?
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Last Login details not available for Users with Status - "Active"
I am making an API request to the users endpoint (https://api.smartsheet.com/2.0/users) with the "include=lastLogin" parameter and a Page Size of <=100 to retrieve all our user information. However, the API response does not provide the last login information for certain users, despite their "Active" status being true.
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Merging two emails - what happens to alerts under old email?
I struggle when trying to merge users when people get married, change their name and get a new email address. Here's what I plan to do at this time - question at the end. Add “Name/Email #2” as a Smartsheet user & grant a #2 license #2 receives an email/invite to accept license #2 creates a password / accepts license…
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add a single license
Hey guys, i was just wondering whether i can add a single license if i already bought a bulk of 3 licenses. How can I do that? Thanks in advance