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Easier way to identify and transfer Premium App Assets from one user to another for System Admin
Currently there is no easy way to identify what premium app assets was created by the user who is leaving the company. (or left the company) System admin is not able to view assets created by the user for DataMesh Pivot Workapp System admin can view asset created by user but unable to transfer ownership: Data Shuttle Some…
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Easy way to locate Premium App assets created by Deactivated User
I just had this case where the Calendar App Owner left the company a few months ago, and I had to transfer ownership. Before I could transfer the app's ownership, I had to locate the source sheet and share it with our System Admin account. As both a Plan Asset Admin and a System Admin, we must have a notification or an…
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Transferring Multiple Files
First, the company I work for uses Smartsheet Gov, and second, everything is within ONE (1) workspace (I am horrified at that!), but that happened long before I was hired. Anyways, I have a FOLDER, that I would like to transfer ownership of all sheets and reports, and templates from myself to another user on my team. Now I…
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Customer Support Needed: Cannot Transfer Ownership on a Deactivated User
A user was deactivated before we transferred ownership of their items. Although the user is listed under "Deactivated", we're unable to transfer ownership because Smartsheet is saying they don't own any items (which is inaccurate based on an older report we downloaded). The email is also no longer active so we cannot…
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Copy row automation broke after ownership move
Hey! This automation was working fine - but now that I've ensured that as i look to leave the company we have better owners, i can't select this sheet. They're in 2 workspaces, which wasn't a problem before, it had been functional, and i'm still admin/owner level in both locations. I promoted the owner of the source sheet…
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Need to access plan & billing page and reduce member
Dear Community Members, The company's owner has been removed from the Smartsheet business account. I am the owner now but whenever I go to the Plan & Billing page and click on "Reduce Members" I get this error (We ran into an error), how can I see what's my package now? Thanks,
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Owner Email Notification: Include link to Workspace
Please include a link to the Workspace in emails sent to the potential new owner of a workspace for the emails with the titles below: user@example.com wants you to own this workspace: workspacename Youre the proud new owner of Workspacename Otherwise, how does the potential new owner know what exactly is being given to…
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How to move a smartsheet Account/User to another organization plan without transferring asset?
We're currently in the process of moving a smartsheet account with everything it own (sheet , files, reports etc. ) from one organization plan to another? But the system admin of the current organization plan cannot remove the user in their organization without transferring the asset, therefore it cannot be invited in the…
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error to changed myself to owner
Hello smartsheet community, I am facing a problem with my smartsheet account. I am initially the license owner for my company, where during purchasing of smartsheet license, the use my email as the license purchaser. as attached on the picture above, the email is me, however when i want to change myself to owner, it popped…
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Transfer of Ownership of Pivot not working
Hi, I am trying to transfer pivots that I created - yet it is giving me a response . I have transferred ownership of the source sheet already to the person I am trying to transfer the pivots to. Is there any work around to this?