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Transferring ownership across plans
I am trying to transfer the ownership of all assets created by a colleague of mine. However, because his team did not know that our company had an Enterprise account they purchased a Business account and then created an entire business critical dashboard. I am licensed user on our company's Enterprise plan. I need this…
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Change owner of a sheet when the new owner is the workspace owner
I am trying to change owner on a Smartsheet sheet to the owner of the workspace it is located in. I keep getting an error message stating the permissions need to be managed at the workspace level. I am unable to change owner for the sheet at the workspace level. Not sure how to accomplish this change. HELP!
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Workspace Ownership Transfer - Owner Not Visible in User List
We have a workspace owned by a person who left the company. The wrinkle is that the user does not appear in the user list (was apparently previously removed). As a result, the 'normal' transfer process isn't available. Is there a workaround for an admin to be able to do this under these circumstances?
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Ownership Transfer issues
I have followed all directions in transferring ownership, and have done so before without issue. But currently, sheets within the workspace now show a never-ending "Loading" icon where it should show ownership. And all attempts to transfer ownership fail. Even when the transfer request is sent and immediately accepted, it…
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Best Practices for documenting Smartsheet Assets and automations
Looking for ideas on documenting implemented Smartsheet Solutions across the company. We have had a team member leave the company and having difficulty (1) Finding everything she created and (2) how it all interacts.
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My boss is trying to transfer/send me their license, but it wont show up in my inbox. Any ideas?
Hello Smartsheet world. My supervisor is tragically leaving me before she was able to get another license for our team. She is trying to forward me the license itself but it is not showing up in my inbox, has anyone run into this before? thanks so much.
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Legacy Plan Changes Allowing External Users Able to Create Assets
Hi - can someone help me understand or get caught up on the changes to user capabilities under the legacy plan? I've opened up a support ticket about this. I took over as the System Admin last year. In trying to clean up our user list, I discovered an external user on our User Type report but NOT on the User Management…
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Permission levels to recovering deleted items?
Hello Smartsheet Community, I have a plan admin that deleted items from a workspace (they are not the owner of) but when attempting to 'un-delete' they receive the attached error. They did a test and were able to recover an item they own by dragging into a space they own, but they do not own any of the important items…
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Customer Support Needed: Cannot Transfer Ownership on a Deactivated User
A user was deactivated before we transferred ownership of their items. Although the user is listed under "Deactivated", we're unable to transfer ownership because Smartsheet is saying they don't own any items (which is inaccurate based on an older report we downloaded). The email is also no longer active so we cannot…
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Data Shuttle Ownership Transfer
Hi all! I own a large number of Data Shuttles that support an automation workflow our team owns. I will be leaving the team and am looking for a way to ensure these Data Shuttles continue executing correctly without any dependencies on my account, which will be shut down. I've found some old posts that indicate ownership…