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Legacy Plan Changes Allowing External Users Able to Create Assets
Hi - can someone help me understand or get caught up on the changes to user capabilities under the legacy plan? I've opened up a support ticket about this. I took over as the System Admin last year. In trying to clean up our user list, I discovered an external user on our User Type report but NOT on the User Management…
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Permission levels to recovering deleted items?
Hello Smartsheet Community, I have a plan admin that deleted items from a workspace (they are not the owner of) but when attempting to 'un-delete' they receive the attached error. They did a test and were able to recover an item they own by dragging into a space they own, but they do not own any of the important items…
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Customer Support Needed: Cannot Transfer Ownership on a Deactivated User
A user was deactivated before we transferred ownership of their items. Although the user is listed under "Deactivated", we're unable to transfer ownership because Smartsheet is saying they don't own any items (which is inaccurate based on an older report we downloaded). The email is also no longer active so we cannot…
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Data Shuttle Ownership Transfer
Hi all! I own a large number of Data Shuttles that support an automation workflow our team owns. I will be leaving the team and am looking for a way to ensure these Data Shuttles continue executing correctly without any dependencies on my account, which will be shut down. I've found some old posts that indicate ownership…
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Facing issues in getting the program ownership
I have been struggling to get the program ownership transferred from the last owner to me. While transferring the program owner is getting this warning first: Upon ignoring the message and clicking the Continue button, this is the error message: When I try to delete the projects in mentioned in the warning from Control…
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Easier way to identify and transfer Premium App Assets from one user to another for System Admin
Currently there is no easy way to identify what premium app assets was created by the user who is leaving the company. (or left the company) System admin is not able to view assets created by the user for DataMesh Pivot Workapp System admin can view asset created by user but unable to transfer ownership: Data Shuttle Some…
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Easy way to locate Premium App assets created by Deactivated User
I just had this case where the Calendar App Owner left the company a few months ago, and I had to transfer ownership. Before I could transfer the app's ownership, I had to locate the source sheet and share it with our System Admin account. As both a Plan Asset Admin and a System Admin, we must have a notification or an…
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Transferring Multiple Files
First, the company I work for uses Smartsheet Gov, and second, everything is within ONE (1) workspace (I am horrified at that!), but that happened long before I was hired. Anyways, I have a FOLDER, that I would like to transfer ownership of all sheets and reports, and templates from myself to another user on my team. Now I…
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Copy row automation broke after ownership move
Hey! This automation was working fine - but now that I've ensured that as i look to leave the company we have better owners, i can't select this sheet. They're in 2 workspaces, which wasn't a problem before, it had been functional, and i'm still admin/owner level in both locations. I promoted the owner of the source sheet…
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Need to access plan & billing page and reduce member
Dear Community Members, The company's owner has been removed from the Smartsheet business account. I am the owner now but whenever I go to the Plan & Billing page and click on "Reduce Members" I get this error (We ran into an error), how can I see what's my package now? Thanks,