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How to transfer a sheet from an Owner who no longer exists
We have an account in SmartSheets that owns sheets as an Owner. However, the user does not show up in our users list, so we cannot delete. To further explain: As part of a new business acquisition, sheets were moved by Business A to new Business B using this account. Once all sheets were transferred, the Business A account…
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Display grid owner on file properties
Add grid owner to the file properties pop-up. It is confusing to see creator and assume it's the owner. Can you display both?
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Show Sheet Owners whether the people they are sharing to are members, provisional members, or viewer
With the new changes to the licensing model for Smartsheet, there will be an impact from sheet admins/owners sharing their sheets to users who are not licensed. Unfortunately, the sheet owners have no way of knowing which of the collaborators are already licensed. I propose a feature where licensed users can see the…
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Legacy Plan Changes Allowing External Users Able to Create Assets
Hi - can someone help me understand or get caught up on the changes to user capabilities under the legacy plan? I've opened up a support ticket about this. I took over as the System Admin last year. In trying to clean up our user list, I discovered an external user on our User Type report but NOT on the User Management…
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Permission levels to recovering deleted items?
Hello Smartsheet Community, I have a plan admin that deleted items from a workspace (they are not the owner of) but when attempting to 'un-delete' they receive the attached error. They did a test and were able to recover an item they own by dragging into a space they own, but they do not own any of the important items…
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Owners and Automated Emails
The current owner of our Master Leave/FMLA Tracker is continuing to receive automated emails related to employee leaves, even for cases that are not assigned to her. She would like to stop receiving these emails, and instead have them directed to our corporate leave inbox. We’re unsure what is triggering these automated…
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Seat Type Report to show Owner Status
The Seat Type Report currently displays Owners 'highest permission given on asset' as Admins - it doesn't specify they are an item owner anywhere. It would be helpful for Sys Admins trying to evaluate their end users' use of the tool if we could see the different permission levels down to Owner vs Admin in this report.…
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All my Sheets and Workspaces that I owned are now set to Viewer
This is really unusual. ALL of my sheets and workspaces were changed to Viewer in the permissions overnight. I can't do anything now.
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If External Users can be Paid Members under USM, does that mean they can be Owners?
Under the new USM, since external users can be provisional Members with the same access as a paid Member and then move on to a paid Member, does that mean they will now have the option to be assigned as an Owner of an asset they are shared to? Or will they still be limited to Admin permission level as the highest level?
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Need to access plan & billing page and reduce member
Dear Community Members, The company's owner has been removed from the Smartsheet business account. I am the owner now but whenever I go to the Plan & Billing page and click on "Reduce Members" I get this error (We ran into an error), how can I see what's my package now? Thanks,