All my Sheets and Workspaces that I owned are now set to Viewer
This is really unusual. ALL of my sheets and workspaces were changed to Viewer in the permissions overnight. I can't do anything now.
Answers
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Hi,
I hope you're well and safe!
Have you checked the issue with your Smartsheet System Admin?
I hope that helps!
Be safe, and have a fantastic day!
Best,
Andrée Starå | Smartsheet Expert Consultant & Partner / CEO @ WORK BOLD
✅ Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer! I appreciate it, thank you! 🙏SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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Admin still looks good. I can get in and still see my account there with no changes to it.
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Strange!
If you haven’t already, I recommend submitting a support ticket through the new Smartsheet Support Portal.
✅ Remember! Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer! I appreciate it, thank you! 🙏SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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yes, did that. Thank you
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Excellent!
Happy to help!
Please feel free to report back on what happened.
✅ Remember! Did I help answer your question/solve the problem? Please support with💡 ⬆️ ❤️, and/or ✅ Answer. This will make it easier for others to find a solution or help answer! I appreciate it, thank you! 🙏SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E: andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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The source of the problem has been solved. We moved to a new company, a carve out from a larger organization. The recommended migration was not correct. We were told to move all of the sheets that we wish to migrate into workspaces and then change the owner to the new company. Turns out that is NOT all that is needed. Each sheet has a PPID (Purchase Plan IDentification). This also needs to be changed to the new company. Since the PPID was tied to the sheets and datamesh with my old username the sheets in the new company became "Viewer" when the old company moved my ID to Viewer Status. SSheet Tech Support is now helping to move the PPID en masse for the Hundreds of elements that need to be migrated. Their hope is that this will be done within 3 days. I am hoping to hear good news from them today and once again be the owner of our elements.
