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Unable to access Portal

System

This discussion was created from comments split from: The Smartsheet Customer Support Portal is HERE!.

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Meg Y

The portal link is not working.

Andrée Starå

Hi @Meg Y

I hope you're well and safe!

It's working for me. Do you get an error message?

I hope that helps!

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up, Awesome, or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

Meg Y

Bad Request

Your browser sent a request that this server cannot understand.

@Andrée Starå

Genevieve P.

Hi @Meg Y

This error can sometimes be specific to browser cache/cookies. Would you mind trying to access the Portal from an Incognito window or a different browser to see if this resolves the issue?

Meg Y

@Genevieve P.

Opened an Incognito window, click on portal link, and it opens to the help & learning page:

Troubleshooting: Unable to access the Smartsheet support portal

https://help.smartsheet.com/articles/2482719-troubleshooting-support-portal-access?ErrorCode=ERROR_CREATING_USER&ErrorDescription=portal+account+owner+must+have+a+role&ProviderId=0SO5a000000wk3H&startURL=%2Fs%2F

Genevieve P.

@Meg Y thank you for providing the URL! The Portal team will look into this.

In the meantime, please use the Support Form linked in that Help Article to submit any tickets.

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