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What must one do to get support from smartsheet? Frustrated with lack of response from support desk
Hi @JPM
I checked in with our Support team and there are currently no open tickets associated with this account; did you use a different account or do you have a ticket number for your request?
In the meantime, please feel free to post any questions you have about Smartsheet here in the Community (but block out sensitive data).
Cheers,
Genevieve
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