Switching between different Smartsheet Accounts

Question

I have been invited to join a new Smartsheet account for a different business using the same email address that I use for my original Smartsheet account.

After accepting the invitation, Smartsheet now automatically takes me into the new account, and I can no longer access my original Smartsheet account.

Has anyone experienced this before? Is there a way to switch back to my original account or change which account opens by default when I sign in?

Any advice would be greatly appreciated. Thank you!

Paul Newcome · Answer

This sounds like your email address/profile was transferred to the other account. Do you know if you are on the legacy billing model or the new User Subscription Model?

Ankesh · Answer

@CPsafc73 Based on my experience, this is not just a Smartsheet specific issue. It is a broader SaaS identity and multi-tenant challenge. I have seen similar behavior in platforms like Microsoft 365, Jira, and Salesforce. Some platforms have introduced switching mechanisms, but the experience is still not always consistent or reliable, especially when the same email is used across multiple businesses.

What has worked for me:

* Use separate browser profiles

Chrome Profile A → Account 1 / Chrome Profile B → Account 2. Each profile stores its own independent session cookies, so Smartsheet treats them as completely separate users with no conflict.
* Use Incognito mode

Useful if you need to access a second account temporarily.
* Clear cookies or log out/in

Works in some cases, but not practical for regular use.

In practice, creating different browser profiles is the most stable approach if you are working across multiple client/business environments.

Thanks

Ankesh