We have an automated report that sends out once a week using dynamic placeholders in the email automation. everything is working mostly as it should however we cannot figure out how to get one of the placeholders not to copy down the whole email.
The placeholders we are using are
{{Start Date}} - {{End Date}}
{{Agent}} - {{Number of Calls}} Calls
which is providing the information however the date range is copied on every line down the email. for example it says
06/20/26 - 06/26/26
Name - 10 Calls
-
06/15/26 - 06/21/26
Name - 8 Calls
-
06/20/26 - 06/26/26
Name - 8 Calls
-
06/20/26 - 06/26/26
Name - 6 Calls
How can we get the date range to only appear once?