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DocuSign Responses Not Showing In Smartsheet

CK1234

Over a month ago my Smartsheet stopped receiving responses back from DocuSign. I have talked to Smartsheet support a few times with them just saying it is a mapping problem but all of our sheets and templates do not work. The information that they do give does not make any sense and they do not expand or give details on their explanation. They just say it is a mapping problem which was working 2 months ago and nobody has touched it.

I have tried several times to reapply and begin a new template without any success and support has not been helpful. I have contacted DocuSign and they explained that Smartsheet is not allowing it to be received. I would really love any help or advice that would fix this problem.

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Comments

Paul.Woodward

Mine was working fine the other day, and now it is not working as well. I went back through, resynced, and re-mapped and nothing.

This so frustrating. i hope to hear from someone.

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