I'd like to speak with a human support agent regarding this issue.
I have already reviewed the workflow configuration and Activity Log, and the issue cannot be explained by the current automation settings. Existing rows that were already marked as “Completed” were changed back to “In-Review” by Smartsheet Automation, even though the workflow is triggered only “When rows are added.”
I have an automation called “Default Inspection Review Status” with the following setup:
- Trigger: When rows are added
- Condition: If “Are you able to complete the inspection?” is “No,” change the Inspection Review Status to “Cancelled.”
- Otherwise: Change the Inspection Review Status to “In-Review.”
The issue is that existing rows (1739 - 1754) that were already marked as “Completed” are being changed back to “In-Review” by Smartsheet Automation when a new row was insert (1756).
Could you please escalate this case to a human support agent who can investigate the automation execution logs and determine why existing rows are being triggered?
