I’m posting this publicly because Smartsheet has failed to deal appropriately with a serious security and data privacy issue we reported more than a month ago.
Ticket: [09345672]
Despite repeated follow-ups, we still have no meaningful response, no accountable owner, no confirmation that the risk has been contained, and no remediation timeline. That is unacceptable for an issue involving security and customer data.
Other customers should be aware of how this type of report is currently being handled.
A generic acknowledgement or another request to wait is not an adequate response after more than a month. Please confirm publicly that this has been escalated, then address the confidential details through the existing ticket.
