Hi Folks,
I have a Smartsheet workflow that automatically assigns a Job Number when a user submits a form. The workflow then sends to my team an email notification containing the form details along with the assigned Job Number.
Usually, the email notification arrives within a minute or so of the form submission, which works well for our process.
This morning, however, there was a noticeable delay (approximately 10 minutes) between the form submission and the email delivery. Because my team relies on these notifications for timely action, the delay created some operational issues.
My question is: Is there any way to optimize or configure Smartsheet automations to ensure email notifications are sent immediately, or as close to real-time as possible, after a form is submitted? I'm also interested in learning whether there are any known limitations, processing delays, or best practices that could help improve consistency.
Thanks in advance for any guidance!
~Michelle
