RECENT TEAM WIDE ISSUES:
Attachments are intermittently disappearing or becoming unavailable in our shared workspace. This includes attachments added directly to rows/cards/board, attachments that were previously visible, and attachments included in comments.
First instance on Tuesday, 10/20:
Team Member experience issue and called me. I could see everything - he could not see ANY attachments (including previously had access to the attachments, one's he had successfully added, used, etc. & then were now completely unavailable. He tried different sheet views while I was doing the same (I could see them, he could not). Confirmed it was not a filter issue. He attempted to refresh the sheet multiple times, close and reopen Smartsheet, and sign out and back in. The issue was not resolve after these steps immediately. 10 mins later, a refresh worked. He has since lost all attachments again and it has NOT been resolved.
Since Tuesday, 3 other of Teammates have experienced this issue, and it's not been resolved for any of them.
We do not use the desktop app.
Attachments are a huge part of our process which makes this extremely time consuming due to the number of attachments, unique initiatives, and team members that are continuing to be impacted, plus the fear that all of us will soon experience this issue if not addressed ASAP.
