Problem
The Smartsheet Jira Connector currently does not synchronize Forge-based custom fields from Jira Cloud, such as fields provided by plugin provider Elements Connect.
The field can be selected in the connector configuration, but its values are not synchronized and no clear error is shown.
Impact
This creates a significant functional regression when migrating from Jira Data Center to Jira Cloud. Customers using Forge-based fields lose automated synchronization and must maintain critical data manually. This is even more critical if hundreds or thousands of JIRA tasks are synched with Smartsheet.
Requested Enhancement
Extend or fix the Smartsheet Jira Connector to:
- Support Jira Cloud Forge custom fields, including Elements Connect fields.
- Synchronize field values between Jira Cloud and Smartsheet where supported.
- Clearly indicate unsupported field types instead of silently ignoring them.
