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Hello,
I don't receive any notification when other users made a changes! any ideas?
Hi Haitehm,
Make sure that you've set up notification rules (on all of your sheets) that include you in them. More info on creating notification rules can be found in our help center: https://help.smartsheet.com/articles/542904-using-notifications
Hi Shaine,
Thanks for your reply, all account are the same and nothing works
Thanks
Can you send me a screenshot of the specific notification rule that you've created on one of your sheets?
Here is the rule
Thanks for providing that screenshot.
It looks like everything's correct from what you've set up, so that leads me to believe that either no one is changing the Status column (meaning no notification) or something systematically isn't working.
On that sheet, I'd recommend a few things:
Otherwise—to troubleshoot this further, please reach out to our Support team.
I deleted every rule/user I've created on every account and recreate them again, and everything working now. this is odd!
Thank you for your help. I appreciate it.
Have a great day
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