Connect with peers, share your expertise, and inspire what’s next in Smartsheet — from proven practices to practical how-to insights from fellow users and product experts.
Sign in to join the conversation:
Hi,
I send attachments from Smartsheet and my recipients received it in their 'spam folder'.
How can we troubleshoot this issue?
Thanks!
Hello,
I'd recommend checking the spam filter settings to see if there is anything causing these emails to be routed to the junk folder.
If the client spam filter is not the issue, have the recipients reach out to their IT department and have them add the smartsheet.com domain to their mail server whitelist to ensure their organization can receive emails from Smartsheet.
The following relays can also be added to your organization's trusted sender list:
ord.relay.smartsheet.com
iad.relay.smartsheet.com
I am a System Admin for our Smartsheet account. I went into the Abandoned Items list and saw many items that were abandoned were from people who have left our company. So, I made myself the Admin (Owner was not an option) so I could go in and remove them, and now I have ~20 workspaces I am the Admin for but they have no…
How can we create a sheet or folder using new browser. There is no Create option when we right click on any folder.
I started a Business plan trial, the banner shows 30 days remaining, but Account Administration still shows I need to upgrade, and I cannot access Admin Center.
