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For IT Ticketing services, it would be nice if there was a automated chat responder for support.
Hi @Crystal Ireland
I hope you're well and safe!
How would you like it to work?
I hope that helps!
Be safe and have a fantastic week!
Best,
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
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I agree with @Andrée Starå, it would be helpful to know a little more about what you're asking for, could you provide some examples?
Have you looked into using Bridge by Smartsheet (see here)?
Cheers,
Genevieve
IT gets many of the same support requests and it takes up a lot of time. If they could have an automated chat set up with different responses that would be very helpful. Ex. My internet is not working and the automated chat would respond with the steps.
Example:
https://docs.servicenow.com/bundle/paris-now-intelligence/page/administer/virtual-agent/concept/virtual-agent-overview.html
Bridge by Smartsheet would allow you to integrate a chat bot with Smartsheet (see a list of supported Bridge Integrations here.)
You could also potentially use a different third party application such as Zapier (see here) to connect Smartsheet and a chat service, depending on what your company uses.
If you want to just work within Smartsheet without using an integration, you could set up workflows to send an automated email with initial troubleshooting steps based on the dropdown selections that were chosen, or if the descriptor contains a certain phrase. This is presuming that your current IT process has the user fill out a form submission to populate a Smartsheet.
Additionally, if you are using a form, you could set up Conditional Logic within the form to show a Heading and Description if a selection is made. For example, if the user selects "internet not working", a number of helpful tips appear within the form itself before the user clicks the "submit" button.
Just a few ideas!
Receiving this error every time I try to save a change to a single sheet or access the Automation menu. All other sheets are working correctly. I've tried multiple browsers, clearing my cache, restarting the computer and checking for Smartsheet outages. While I'm actively working on developing the sheet further, there are…
Within the Add Row workflow element, Bridge throws this error when I simply trying to send a contact list value from one sheet to another sheet in Smartsheet Bridge. I understand that the "to" sheet is requiring the value to be an email but I can't find the object value in the Run Log. @Genevieve P. hoping you can help.…
I tested three methods: get sheet (Python SDK) raw HTTP request get row (Python SDK) Method Total Has att Empty get_sheet 11153 4379 6774 raw HTTP 11153 4379 6774 get_row (last 10) 10 10 0 get_sheet (last 10) 10 0 10 raw HTTP (last 10) 10 0 10 I can confirm that every row in this sheet has an attachment.
