Automations

Workflow keeps deactivating (“workflow became invalid” email) but nothing looks broken and the activity log shows no disable entry
I have a workflow that keeps deactivating itself. Each time I get a “workflow became invalid” email, but when I open the workflow nothing looks broken. I have to turn it back on manually. It then works for a while and deactivates again. The activity log shows no entry for the deactivation. I think there is a correlation to…
Automations not triggering consistently
Hiya! Any help would be greatly appreciated! In one of our sheets, we have automations that should trigger when field 1 changes or when field 2 changes. Field 1 is changed by a Data Mesh, and field 2 is changed by an Update Request form. Our issue is we are seeing some instances where the automations work when Field 1…
Using AI and MCP to Reduce Manual Project Management Work
As a project manager at NJIT, one area I am exploring is how AI agents and MCP can reduce the manual work required to keep project information current in Smartsheet. Today, a lot of project management still depends on collecting updates, reviewing overdue tasks, identifying dependencies, and preparing status reports for…
Automations Still Not Working @Smartsheet!
I've seen several people discussing how their automations aren't working recently. I had several workflows run perfectly fine, I made no changes, and now all of a sudden they won't run. I double check, I create from scratch, I even get the message that it ran successfully, and yet it didn't run and the automation…
My workspace logos disappeared and won't come back when I reupload them
I use automated emails to send messages to clients about appointments that pull logos from my workspace. Those logos have gone missing so my emails aren't branded anymore. I also noticed that in preview of the new browse mode there is no way to upload a logo. What's up with this?
Copy row automation with multiple criteria
Hi there, I have an automation set up to copy a row from Sheet A to Sheet B when two pieces of criteria are met: 1. The 'Status' changes to 'Approved' 2. The 'Dev, Con, ME, GC, Sponsor, Arch or CNA' column includes 'PuSH-CP Designee' The automation in the screenshot is not currently working for me. I don't see that the…
Possibility to include a row attachment in an email
It would be valuable to have the possibility to add an attachment to the "send a message" automation when an attachment has been added.
Does anyone have a complex approval matrix with multiple flows?
My approval matrix 1. does not approve in order and 2. Resubmits approvals. Does anyone have similar experiences to this and know how to fix it?
Why isn’t my automation triggering when the Background Check Status changes?
Hi there, I’m trying to figure out why my automation isn’t working. I would like to be notified anytime there is a change in the Background Check Status column. This is a dropdown column. Could you please help me understand why the automation may not be triggering? It shows on the automation side that the automation went…
Building Smarter Workflows Together
Excited about the revamp! I’d love to see more practical examples of how AI, automation, and integrations can simplify everyday workflows and help us work smarter. Looking forward to learning and sharing ideas with the community!

Workflow keeps deactivating (“workflow became invalid” email) but nothing looks broken and the activity log shows no disable entry
I have a workflow that keeps deactivating itself. Each time I get a “workflow became invalid” email, but when I open the workflow nothing looks broken. I have to turn it back on manually. It then works for a while and deactivates again. The activity log shows no entry for the deactivation. I think there is a correlation to…
Automations not triggering consistently
Hiya! Any help would be greatly appreciated! In one of our sheets, we have automations that should trigger when field 1 changes or when field 2 changes. Field 1 is changed by a Data Mesh, and field 2 is changed by an Update Request form. Our issue is we are seeing some instances where the automations work when Field 1…
Using AI and MCP to Reduce Manual Project Management Work
As a project manager at NJIT, one area I am exploring is how AI agents and MCP can reduce the manual work required to keep project information current in Smartsheet. Today, a lot of project management still depends on collecting updates, reviewing overdue tasks, identifying dependencies, and preparing status reports for…
Automations Still Not Working @Smartsheet!
I've seen several people discussing how their automations aren't working recently. I had several workflows run perfectly fine, I made no changes, and now all of a sudden they won't run. I double check, I create from scratch, I even get the message that it ran successfully, and yet it didn't run and the automation…
My workspace logos disappeared and won't come back when I reupload them
I use automated emails to send messages to clients about appointments that pull logos from my workspace. Those logos have gone missing so my emails aren't branded anymore. I also noticed that in preview of the new browse mode there is no way to upload a logo. What's up with this?
Copy row automation with multiple criteria
Hi there, I have an automation set up to copy a row from Sheet A to Sheet B when two pieces of criteria are met: 1. The 'Status' changes to 'Approved' 2. The 'Dev, Con, ME, GC, Sponsor, Arch or CNA' column includes 'PuSH-CP Designee' The automation in the screenshot is not currently working for me. I don't see that the…
Possibility to include a row attachment in an email
It would be valuable to have the possibility to add an attachment to the "send a message" automation when an attachment has been added.
Does anyone have a complex approval matrix with multiple flows?
My approval matrix 1. does not approve in order and 2. Resubmits approvals. Does anyone have similar experiences to this and know how to fix it?
Why isn’t my automation triggering when the Background Check Status changes?
Hi there, I’m trying to figure out why my automation isn’t working. I would like to be notified anytime there is a change in the Background Check Status column. This is a dropdown column. Could you please help me understand why the automation may not be triggering? It shows on the automation side that the automation went…
Building Smarter Workflows Together
Excited about the revamp! I’d love to see more practical examples of how AI, automation, and integrations can simplify everyday workflows and help us work smarter. Looking forward to learning and sharing ideas with the community!

Automations

Discussion List