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Can automated email come from a specific email address?
We created a tracker for the Records Management team and need all emails coming from the tracker to come from the email address associated with the team. Is there a way to have all emails come from this specific email? I see options for the owner or from general smartsheet but not an option to have it come from a different…
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Enable attachments in automations when using 'message only' option
We receive data from externals which we then need to verify. Once it's verified we then email them back a PDF (that's been generated using 'generate document' feature) as it contains the crucial information that's been verified, and they can keep as a confirmation. Currently, I use the message only format in an alert…
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How can I get a live link to appear in a dashboard widget pulling from a sheet summary?
I have been using the Enhanced Global Updates feature in Control Center for the past year, and I want to have a widget point to project specific links, namely to MS Teams and Jira. The goal would be to enable stakeholders who have access to those know where to go when checking the project-specific dashboard. However, my…
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Automation Issues - Values from Curly Brackets Not Appearing Correctly
Is anyone else experiencing this issue today (7/28/2026)? Every time an automated email triggers on its own today, whether it's a regular alert, update request, etc, the values that usually appear when the automation workflow includes a field in curly brackets (ex: {{First Name}}) appears as a weird alphanumeric value in…
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Comment Notification for Sheet Summary Reports/Row Reports
Redirect users to a report, instead of the sheet when we tag them on a specific row of the sheet summary report.
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Automations not triggering
Hi All, We currently have a live issue with automations that are unchanged and have been running successfully for months & even years. I am trying to acertain whether it is just in our company that these are failing or if it is platform-wide. In summary, we often use automations on new records either by triggering if an…
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Production workflows fail to trigger without errors
Hi All, I wonder if there might be someone who can assist us or someone who experiences the same issue we are experiencing with our Smartsheet workflows. Our production workflows are not kicking off and they do not give out any errors. There are triggers on when the row changes and also on form submissions. There have not…
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List of automation workflows
Having a list of all the automation worflows on all the sheets, or all the automation someone's name is on could be useful for maintenance. If some employee change responsability, it would be nice to easily find all the automatic workflow that they are involved in.
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Deactivate all automation on a sheet
It would be great to be able to "select all" when deactivating workflows in a sheet. I create templates and archive sheets and if I forget to uncheck the box then I have to go and manually deactivate each workflow.
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Update Requests Ignoring Custom Message and Sending Generic "Update my online sheet"
I am sending out bulk update requests for my sheet and I have a custom message associated with it. However when I trigger/send out more than one at a time, it's ignoring the message and just sending the generic "update my online sheet" message. I just did this on another sheet last week and didn't run into any issue with…