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Approval Request Auto-Denying After 3 Days
I was wondering if this was actually happening or if something weird was going on with my automation. But, after 3 days, my approval requests will auto-deny and wreck my workflow, marking things as denied, even when I haven't gotten to them yet. I have a formula and a helper column that documents when an approval has gone…
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Automation Workflows Not Functioning
Hello, We have several automations configured to copy a row to another sheet when specific criteria are met. Recently, these automations have been intermittently failing. For example, they worked this morning but stopped working this afternoon, and then they often begin working again the following day without any changes…
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"Request an Update" Automation Errors
For some reason, when non-licensed contact users are sent fields to update via the "Request an Update" automation they are now prompted to get a Smartsheet license. We've gotten several complaints from customers, and our data is being negatively impacted as a result. This is a new error that seems to align with the roll…
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503 & 504 Errors in console when making API Requests Sheets.delete_rows
Hi We have a few automated python scripts that run on a VM at different cadences, typically every 8-12 hours. One of the functions of these scripts is to delete all the rows in specific sheets. This is done by iterating over the sheet in chunks of 70 rows at a time, and then calling …Sheets.delete_rows(…), etc. Lately, we…
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How to check if an alert from an automation (that is NOT an update request) was sent?
Is there a way to check or confirm if an alert from an automation was sent? I have an automation right now that records a date, and then another automation that sends an alert with a message out once that date is recorded. That alert is NOT an update request, it just contains a message. (It doesn't need to be an update…
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Merged: Automation Audit Trail
This discussion has been merged.
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Issues with Alert Someone email on Automation.
Hello, I'm having issues with the "Alert Someone" trigger on an automation. If I select the option "Message Only" the emails are being received by the selected person with no issues. But is I change it to "Links to sheet and specific fields" now the person selected never receives the email.
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Move and Copy automations just stopped working
Ok, I've been dealing with Smartsheet for years so I know how to get around some of the quirks that come with it . In cases where automations stop I have found rebuilding them or creating a copy can deal with the issue but for almost two weeks now all move and copy automations stopped working even some of the manual…
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Request an update displays no fields in the generated request
I have an automated workflow what has a step, 'request and update.' The step shows ALL FIELDS, but when the actual request is sent to the end user, there are no fields displayed. There are no locked columns or rows on my sheet. Both I and the end user are licensed users shared with the workspace and sheet
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Automations have stopped for ALL smartsheets?
Greetings, I have multiple smart sheets created close to 50 and all the automations have stopped running or being delivered to people's emails. For example, anytime a new row is added please email the person who's in charge of the sheet. I'm the IT guy for the organization and have not changed anything in regards to the…