-
Umlaut encoding issue after form submissions
I’m having a problem with Umlauts (ä, ö, ü, etc.) not displaying correctly in Smartsheet following form submissions. �� The issue impacts all fields and seems to occur during the data ingestion from a form to the sheet. It started recently, even though I haven’t changed any settings. My personal regional setting is German.…
-
Workflow Keeps Getting Deactivated
I have three workflows that check various fields for changes (too many for one workflow). If any of those fields change, the workflow checks the "Updated" column, which triggers another workflow. The subsequent workflow keeps getting deactivated, stating that it could potentially cause an infinite loop. This workflow has…
-
Multiple Users Reporting Not Receiving Email Notifications
Late last week into this week I have received questions from a handful of team members that they are not receiving Smartsheet email notifications. It's intermittent and not effecting all team members. Has anyone else ran into this odd issue? We've been using Smartsheet since 2017, so I'd like to think I've troubleshooted…
-
Automations running unexpectedly with no evidence of trigger?
I'm curious if anyone else has encountered an issue with automations running unexpectedly. I have a sheet with a couple thousand rows that tracks project progress, as well as the status of document reviews and approvals. Recently, automations ran for nearly all project review rows and sent update requests to hundreds of…
-
Sheet triggered emails out of no where today
I have open tickets with Support open for other issues with automations we are experiencing but has anyone received a bulk delivery of notifications unprompted around 9am PST today? These were items that had been run through the system before and had the appropriate notifications run previously. Our system just went off in…
-
Smartsheet Automation Ran Without Trigger
For some reason the "Request Status" coulmn automation has run unprompted for about 11 rows. It is supposed to populate "new" as the status when a new RQ ID is populated. Subsequently, the statuses were updated to "Submitted in Tririga" on various dates. However, they were all changed back to "New" on 8/31/2026 at 10:00 am…
-
Smartsheet form logic and help text descriptions - not working!
I have created a Smartsheet form that passes through multiple people after the original form submission through "request an update" function. I'm having issues as the form logic for the follow up questions is not working. I have tried doing a work around by using help text in the "description" box, or even adding headers.…
-
Best practice for cross-team project dependencies and consolidating reporting?
Hi everyone, I am looking for advice on the best way to architect a cross-team project tracking system. My current setup: I have multiple teams, each maintaining their own individual project sheet. Each sheet contains a list of projects specific to that team. The Goal: Cross-team Dependencies: I want to add a dropdown…
-
Why i am getting one combined email when adding multiple entries in a form
Hi Friends Hope you are doing good and staying safe! I am using Automation>Trigger>Alert someone feature to get email notification when user submits the form. I want to get individual email for each entry, however if user submits the form multiple times with different data, i am getting one combined email instead of…
-
Does Automation Not Work with Formulas?
I'm trying to build workflows where: Sheet A: has my data Sheet B: is my target sheet. Based on an Index/Match formula, I want to record a date automation when X value changes based on the INDEX/MATCH formula. It worked when I used to update it with Data Shuttle, but no longer does with automation. A similar second…