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New rows added no longer triggering automations (post-Jul. 30 outage)
Hello, I have a sheet where whenever a new row is added (via form), an automation is triggered to copy that row to a secondary sheet. Since the outage on July 30th (via Smartsheet status), that workflow is no longer triggering upon rows being added. I am going through and manually triggering that automation now, and it's…
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Sheet Creation Automation
There should be a way to automate the creation of a new sheet when moving rows so that the sheet does not reach its cell limit and historical data is archived neatly. I have a sheet that logs every training event using an api to write in the training events scheduled. At the end of each month, I would like to move the past…
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Automations stopped triggering
Hi, We are using the same automations across countless sheets, and they have been working reliably for years. They are set up correctly, and no changes have been made to them. However, they stopped triggering yesterday. The automations are very simple and are triggered by cell changes. For example, if we enter "Done" in…
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Repeated 1,500 cell changes in event log without making any deliberate changes
Hi everyone, I'm investigating an odd pattern in one of our Smartsheet sheets and would appreciate a second set of eyes. What we're seeing We've noticed several Activity Log entries showing approximately 1,500 cells changed at a time. In multiple instances, the activity appears to be associated with the same 2 users, one…
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Record A Date Automation Failing Constantly
I have a very automation heavy sheet (60+ automated workflows) that is used to fill in a multi-department collaborative form (pdf). From a logic/programming perspective the automation should run correctly, and it does work most of the time, but occasionally simple automations will become invalid. Sometimes it can go…
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How to Set up so Formula's Don't Autofill
I created a SmartSheet that has various formulas based on the task and its deadline. When a new entry is added, the formula autofills, which we don't want. The preference would be to have it blank so that when the admin in charge of managing the sheet goes into it, they know its a new entry and they need to add the…
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Automated Workflow - Issue with Custom Message
I created 3 identical workflows designed for 3 partner bids. When I "test now" or "run now," the custom message with links is correct. When I let the automation run it, the date of the message comes out 2026-07-08 and the $ and commas are missing from amounts. The automation for the first flow is always correct, but 2 and…
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How are you using Smartsheet's API with the Claude connector integration?
I'm curious to see how others are utilizing Claude Coworks, automations and reviews or otherwise with their Smartsheet in order to work more efficiently alongside the capabilities Smartsheet already houses. I know the answer possibilities are never-ending, so I'm really excited to hear what magic you've all been able to…
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Smartsheet Now Adding Date Stamps when Fields are Blank
Smartsheet just started adding date stamps when fields are blank. As far as I can tell, this started around August 3, 2026. I have several sheets set to date stamp based on when another field is changed to any value. For example, on one sheet the Trigger is "When rows are added or changed", when BPO# changes to any value.…
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Automated Workflow Date Condition Logic
Hello, I am trying to create multiple email update requests where the email gets sent 14 days after a response due date is past then a follow up email 14 days after that if the fields don't get updated. Following a escalation email send to management an additional 7 days later. What I'm a little confused on is the the…