Automations

Hello, If I send a link to my contact list (using an automation workflow) of a dynamic view I created, will the contacts that that currently don't have a Smartsheets license be able to view that link?

Hi Folks, I have a Smartsheet workflow that automatically assigns a Job Number when a user submits a form. The workflow then sends to my team an email notification containing the form details along with the assigned Job Number. Usually, the email notification arrives within a minute or so of the form submission, which…

Looking for the Smartsheet Support - Ticket entry page / portal / or URL? It used to be right on the Support page - now it just sends you to AI

Background: I have a large notification system setup requesting updates or informing users. I can have up to 11 different groups (contact columns) to inform per row, and within each group the specific message can change depending on the status of other columns in the row. I cannot combine the contact columns because I need…

For those using the Smartsheet API, what are the most valuable use cases you've implemented beyond basic data synchronization? I've been exploring how APIs and AI can work together to automate reporting, simplify complex business workflows, and surface insights from data. AI has helped me overcome many of the technical…

Hi all! I work as a QC Bioanalytical Scientist in a regulated biotech/CDMO environment, and one area I’m interested in exploring is how Smartsheet MCP, Agents, APIs, and automation can reduce administrative work while keeping people focused on the scientific and quality decisions that require human judgment. A typical QC…

Hi everyone, Since today, June 24, 2026, our Smartsheet automated emails have stopped working. Alert notifications and Approval Requests that were being delivered normally until yesterday are no longer reaching any recipients. We have not made any changes to our workflows or automation settings. We have also checked spam…

Hi, I am really wondering why row attachments are not sent within Alerts and in Update requests and approval requests only if the attachement is the trigger. Within the attachment section it is possibl to send the row attachment it is possible to send it as real attachment, but whynot having this possibility in an…

September 10, 2026 There's a new way to build workflows in Smartsheet: just ask. Open Smart Assist or a connected AI tool using our MCP connectors (such as Claude or ChatGPT) and describe what you want in plain language, like "Send my team an approval request whenever a new row is added." AI now builds the automation for…

Dear Smart Community, I am experiencing an issue with a specific email ID that is not receiving notifications triggered through workflow automation. However, the user is able to receive emails when I send an update request manually. I have tested several scenarios in coordination with the IT team. For example, when…