Best Of

I’m writing to express my deep disappointment with the recent direction Smartsheet has taken, particularly since the acquisition. We’ve experienced a significant decline in service quality and functionality.

One account inexplicably increased from 6 users to a bill for 21, with charges now being applied to collaborators who were previously only shared sheet editors. Additionally, I no longer have the ability to create new sheets—an essential function for my work.

As a consultant, I’ve recommended Smartsheet to multiple companies in the past based on its flexibility and user-friendly interface. Unfortunately, many of the features that initially made Smartsheet a standout are now either restricted or monetized in a way that negatively impacts productivity.

At this point, I’m actively exploring alternative project management platforms, as Smartsheet no longer meets the needs of my business or those of my clients. It's also worth noting that Smartsheet appears to have dropped out of many top rankings in the project management space, which aligns with my recent experience.

I hope Smartsheet takes this feedback seriously and considers the impact these changes are having on loyal users and advocates of the platform.

Just adding to the chorus here that this update is terrible. It isn't "streamlining," it's removing features and making simple things harder to do. Why in the world would I want to only create folders in one location? Add it to the list of recent changes that are making Smartsheet more expensive and less useful. Pretty soon these changes are just going to push us to a different platform. Please listen to your customers and prioritize what they are asking for instead of continuing down this path.