Stakeholders cannot access shared sheets

Sarah H

We have having a consistent issue with stakeholders accessing shared sheets. We are adding them to the sheet and sharing it with them, but stakeholders are getting error messages when trying to access the sheet. I think we are missing a setting somewhere because it is happening with internal and external stakeholders. The error is that the individual is getting says "You don't have access to this item" however, we have included them by clicking "Share" and adding them as a collaborator.

What are we missing?

Paul Newcome

Double check that they are in fact attempting to access the proper sheet.

Andrée Starå

Hi @Sarah H

I hope you're well and safe!

Which Smartsheet plan do you have?

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Sarah H

We have the Business plan

Paul Newcome

When navigating to the sheet, are they clicking on a URL link, or are they actually in Smartsheet and clicking on the sheet itself?

Sarah H

They are linking to the sheet from the email received when we share the sheet.

Paul Newcome

You may want to loop in support. It sounds like there may be some issue with the link that is being sent in the email.