How do I create a desktop shortcut to a form for Chrome users?

Alexandra Martin

Hi there

We are looking to save a form as a desktop shortcut. A few of our users have done this but are only able to submit the form once and then it will no longer submit for them. They get an error message. This is a maintenance request form so it is submitted multiple times in a row to create additional tickets.

I don't want users to continue to reference an email each time they need to use this form. Some do have it bookmarked but some of our users don't prefer that method.

Is there a way around this? Does anyone know why the form only allows them to submit once but not again? We don't have these issues with users who pull the link from their email or bookmark the link.

Thank you!

Mike TV

@Alexandra Martin

I used one of my test sheets and I obtained the URL to the form here:

Then when I created a desktop shortcut to it I was able to submit the form and close the browser window. I clicked on my desktop shortcut and it took me to the form again.

If you're obtaining your URL from a different place, that might be the reason it only works once.

prime_nathaniel

@Alexandra Martin

On windows open you form and drag and drop the URL to your desktop to create the shortcut. If you want a custom icon you can change that by right clicking on the shortcut and picking change icon. You can now copy and paste this shortcut to anyone you want.

To make it load a fresh form on every submit that is just a setting in the form

Scarlet Johns

The desktop shortcut is caching a session or form token, causing it to break after one submission. Try creating the shortcut using the base form URL (not a session-specific one) and ensure the form allows multiple submissions without requiring a page refresh or unique token each time. This should fix the one-time-only issue.