Auto Refresh of Sheet

Justin Tackitt

I was hoping to get a little clarification on the auto refreshing of a sheet.

I found the following info online; however, it isn't really clear in regards to when the auto refresh happens when other people are viewing the sheet at the same time. The info below shows "either" indicating that it could prompt for a refresh or automatically refresh.

My users don't like it when they are viewing a sheet and the sheet auto refreshes because another user in the sheet has made changes and saved. It would be nice to know how to disable the auto refresh and simply use the blue refresh symbol.

Thank you!

Jessica Miller

Agree with Mike; unfortunately haven't found any logic or settings to adjust this.

Mike TV

@Justin Tackitt

I haven't been able to figure out why it sometimes auto-refreshes and sometimes gives you the icon. There doesn't seem to by any consistency to it.

I do know that there aren't any settings around it aside from the auto-refresh setting on a dashboard which can be adjusted.

Jessica Miller

Agree with Mike; unfortunately haven't found any logic or settings to adjust this.

Justin Tackitt

Ahh ok. That's a bummer; however, I do very much appreciate you both taking the time to answer!

Don Young

I'm interested in this topic as well; I'd really like to understand why I sometimes see the cells automatically change in blue (which is my personal preference) and other times it prompts me to refresh the sheet.

Would someone from Smartsheet please explain what drives the different behavior? Is it bandwidth related?

Mike TV

@Don Young

I'm probably wrong, but I think the changes in blue are when a different sheet (not the one you're viewing) has had an update and the cell that turned blue was a reference. The refresh icon are direct changes to the sheet you're currently viewing.

Don Young

@Mike TV

That sounds like it may be right! Thanks either way. I'll keep an eye on it and see if that's consistent.