update requests

Robin Herrick

The update requests I send out are generally not editable apart from attachments and comments. When I send myself an update request I am able to edit all the fields. Why are all update requests not editable? I tried making one recipient a sheet editor but this made no difference.

Andrée Starå

Hi @Robin Herrick

I hope you're well and safe!

Are your columns locked? Which Smartsheet plan do you have?

Be safe, and have a fantastic weekend!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Robin Herrick

My columns are locked!

I have the enterprise licence.

Robin Herrick

But the rows are not locked.

Andrée Starå

@Robin Herrick

Here are more details.

Read-only fields in update requests

There may be some information you can't edit from the update request. You may be able to edit these cells directly in the sheet after you sign in to Smartsheet.

The following fields will appear as read-only in an update request:

• Fields with formulas
• Start Dates and Finish Dates with a dependency 
  • You can edit the Duration field.
• Predecessors 
  • This field won't appear in an update request.
• Locked columns

How locked rows and columns appear in request

• If you're a recipient with Editor-level permissions or lower: Locked rows will still be in the update request. However, you won't be able to edit those rows. 
• If you're the sheet Owner or a sheet Admin: You'll be able to edit locked rows from the update request.

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Robin Herrick

Thanks. I unlocked the columns and the update request was editable.

Andrée Starå

@Robin Herrick

Excellent!

You're more than welcome!

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