Dashboard published link in card view - mobile device issue

Lisa Rossetti

I'm trying to publish a link to one of my dashboards in card view, When I click on the link on my iPad it works correctly showing the card view. But when I click on the link using my iPhone, it's displaying in a format I've never seen before in some kind of list format.

Has anyone seen this before?

Andrée Starå

Hi @Lisa Rossetti

I hope you're well and safe!

There are more view options on mobile, so I guess it takes that view instead of the card view because of a bug.

If you haven't already, submit a support ticket through the new Smartsheet Support Portal.

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Lisa Rossetti

Thank you, I will submit a ticket and see what happens

Andrée Starå

@Lisa Rossetti

Excellent!

Happy to help!

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Lisa Rossetti

Here's the response I received from support

"Thank you for contacting Smartsheet Support. I understand that you were able to access the publish link of your Dashboard in Card view on your iPad but you can’t access it through mobile devices. At this time, a report cannot be displayed in Card View in our mobile apps"

Andrée Starå

@Lisa Rossetti

Thanks for the update!

That explains it because I assumed you were working on a sheet. Sorry about that!

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