Marilen.Navarro103391 ✭✭✭✭✭
edited 02/20/23 in Smartsheet Basics

Hope you could help me.

I run into a situation wherein I also receive the email smartsheet automation from my update. The admin should be the one receiving an automation, when I click"Open Request".

What is wrong with my automation?


  • Ipshita
    Ipshita ✭✭✭✭✭✭

    Good Morning @Marilen.Navarro103391 ,

    Are you sure your email is not present in the Requestor column, also check for the other columns in the row where the update request is needed for. There is also a checkbox, "CC me" in the form so check for that as well. Ideally, this automation should only send an email to the Requestor. I have also added a similar test scenario for you below.

    If this still doesn't get resolved, please open a ticket with Smartsheet support.

    Hope this helps.



    Ipshita Mukherjee