Auto-notification emails

jacquedale

I have set an auto-notification email to be sent out when a new incident is entered into our system. However the email shows in the email subject, etc that it was sent from me. Is there a way to show that it was sent from Smartsheet (and not from me specifically)?

ro.fei

Hey @jacquedale thanks for responding with the image.

@ABoado seems to have the solution here. This is a fantastic new feature that (hopefully) will be available to everyone soon.

I just took a look at some of my notification emails & it seems right now whoever triggered the automation gets displayed as the sender (I was thinking of the message subject when I first replied). So right now joining the EAP seems to be your only solution.

ro.fei

Hey @jacquedale

Could you include a screenshot of how you have your automation set up?

I suspect it's just a matter of changing the message portion of the automation. This is the portion of your automation I'd like to take a look at:

Mention me in your comment & I'll get back to you with what I come up with 😊

jacquedale

Thank you @ro.fei

ro.fei

Hey @jacquedale thanks for responding with the image.

@ABoado seems to have the solution here. This is a fantastic new feature that (hopefully) will be available to everyone soon.

I just took a look at some of my notification emails & it seems right now whoever triggered the automation gets displayed as the sender (I was thinking of the message subject when I first replied). So right now joining the EAP seems to be your only solution.

jacquedale

@ABoado thank you for that info. I just submitted my application! 😁

Genevieve P.

Hiya!

Just jumping in here to clarify why some messages were removed; features in the Early Adopters Program are undergoing testing and are covered under NDA.

Here's information about the current Smartsheet behaviour in regards to notifications and what name appears:

https://help.smartsheet.com/articles/2481841-overview-of-automated-notifications-sent-via-smartsheet

Cheers,

Genevieve