Toolbar looking weird

Carmen W

Hi All,

My smartsheet toolbar is looking like this for a few days now since last week. I am using Chrome. Can you please let me know how this can be fixed? Thanks.

Andrée Starå

@Carmen W

It's a PDF editor called Formswift that was causing the issue.

https://community.smartsheet.com/discussion/101452/tool-bar-icons-have-turned-into-blocks

Andrée Starå

Hi @Carmen W

I hope you're well and safe!

Try disabling your extensions. There is a known issue, and so far, one specific extension has caused the issue.

I'll get back to the post with a link to another post with the same issue.

Did that work/help?

I hope that helps!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

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Andrée Starå

@Carmen W

It's a PDF editor called Formswift that was causing the issue.

https://community.smartsheet.com/discussion/101452/tool-bar-icons-have-turned-into-blocks

Genevieve P.

Hi @Carmen W

The Support team is currently investigating other reports they've heard about this same behaviour in Chrome. At this point it seems to potentially be related to what Chrome Extensions you may have.

Another Community member resolved this by removing the "FormSwift PDF Editor:Convert, Sign, Edit" plug in. (Here's the thread, for reference).

Let me know if disabling a certain extension helped!

Cheers,

Genevieve

Carmen W

Thank you @Andrée Starå and @Genevieve P. The icons are back after I disabled the chrome extension.

Andrée Starå

@Carmen W

Excellent!

Happy to help!