Improved sorting and filtering now available in Search

John Hieger

Hi Community, 

We have made enhancements to the search user interface, notably introducing a sort functionality that allows you to sort results by the default Recommended ranking or by modified date in ascending or descending order. Additionally, we added the ability for you to multi-select filters from within each dropdown, allowing you to search for more than one asset type or Workspace, etc. at a time.

This affects all plans. You can reference the Help article here.

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Cheers,

John Hieger, Product Marketing Manager

GrantKiwi

FYI - Our users struggle with the search function. We use Smartsheet for IT Helpdesk and Projects and the search is not useful for us in most cases.

Main use case: Search for an active helpdesk ticket based on a known text item

Our Experience: We usually have a filtered view (Active Cases) of the helpdesk sheet in front of us when we do this.

Step 1 - enter the search term

Step 2 - results include every Smartsheet item ever, including project comments, etc so

Step 3 - choose Enter or select Advanced search results

Step 4 - select the Type filter and choose Rows

Step 5 - select the Location filter and choose Current Sheet

Step 6 - scan through the results looking for the currently active ticket that matches the search term

Not ideal, but maybe impossible to code, IDK.