Issue creating a Row Report & viewing in Card View

I have a dashboard with reports attached that has been working beautifully for a few months but has now been compromised. I'm now trying to recreate it. However, when I create a row report the columns I want to report on (Division, Ticket Status) are not populating under the "Group" or "Summary" functions. I've copied the sheet with no luck. AND I can no longer "View by Division" or "Ticket Status" (there are actually numerous columns missing under this feature) when in Card View. All of these commands worked perfectly prior to my template being..... ahem...compromised. The jest is this, now I can not create a row report by Division or by TIcket Status, nor can I card view by either column name. Any thoughts? I've attached the Source sheet here if that helps.