Smartsheet / Salesforce Connector: Counting the number of records to be updated... Spinning

Raquel Dent

I have created a workflow using the Salesforce / Smartsheet Connector. I want to replicate the workflow. However, the problem I'm facing is that right at the end (before I hit "Save Workflow". There is an Update Summary and it says "Counting the number of records to be updated...". However, it just keeps spinning. When I created the first workflow it would come up a zero, I hit save, and all was well. Now it's just spinning. I want to note that the mapped fields are only going from Salesforce to Smartsheet (not the other way around) and I have the "Sync new rows created in Smartsheet to Salesforce" unchecked. So, I'm not sure why this is happening. Anyone else run into this problem and knows how to fix it?

Raquel Dent

Nevermind, after more troubleshooting it seems I have solved the problem. The salesforce ID column had text in it. Once I remove it, the spinning stopped. Thanks all!

Raquel Dent

Nevermind, after more troubleshooting it seems I have solved the problem. The salesforce ID column had text in it. Once I remove it, the spinning stopped. Thanks all!

Andrée Starå

Hi @Raquel Dent

I hope you're well and safe!

Excellent! Glad you got it working!

Be safe, and have a fantastic week!

Best,

Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

✅Please support the Community by marking your post with the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!